New Key Card System Doesn't Reduce Services

Tenants complained of a reduction in building services. They said that landlord's new key system didn't allow key duplication and landlord refused to give extra keys to nonresident family members with a $25 fee per key. The DRA ruled against tenants. Tenants appealed and lost. Landlord had given tenants two new keys free of charge and reviewed requests for additional keys to enhance building security. If two free keys aren't enough because there are more than two apartment residents, tenants can file individual service reduction complaints. Tenants may also file individual complaints if landlord won't give them an extra paid key for a regular nonresident visitor such as a babysitter or health care worker.

Kings County Tenants Coalition, Inc.: DHCR Adm. Rev.Docket No. UK230059RT (5/4/07) [2-pg. doc.]