Landlord Must Restore Intercom Directory

Tenants complained of a reduction in building-wide services. They claimed that landlord had removed an intercom directory three or four years earlier. The DRA ruled for tenants and reduced their rents. Landlord appealed, claiming that the building never had an intercom directory, that the buzzer-intercom system was changed in 1988 when the building was converted to a cooperative, and at that time, most tenants didn't want a directory due to privacy concerns. Tenants claimed that this wasn't true. The DHCR ruled against landlord. Failure to maintain a building directory is a decrease in required services. Having no intercom directory prevents visitors from finding tenants.

K & S Associates: DHCR Adm. Rev. Docket No. VC110026RO (7/20/07) [2-pg. doc.]