Doorman Service Reduced in Lower Lobby

Tenants complained of a reduction in building-wide services based on a reduction in the number of hours that a doorman was available at the lower lobby door of the building. The DRA ruled for tenants and reduced their rents. Landlord appealed, claiming that the doorman still worked the same number of hours, but sometimes left the door to cover for other employees or take breaks. Landlord claimed that this wasn't a real change in the service provided. The DHCR ruled against landlord. Tenants had testified of incidents occurring at the door because no doorman was there. One tenant was almost attacked in the doorway. Another tenant often had to buzz the upper lobby doorman to be let into the building. The DRA properly found that doorman service had been decreased.

Sutton House Assocs.: DHCR Adm. Rev. Dckt. No. OE430084RO (10/5/00) [3-pg. doc.]