Tenant Must File New Complaint for Intercom Problem

Tenants complained of a reduction in building-wide services. The DRA ruled for tenants and reduced their rents. The DRA later granted landlord's application for rent restoration based on the restoration of elevator, intercom, and stairwell door services. One tenant appealed and lost. Tenant claimed that the elevator stopped at all floors but was erratic, that the stairwell door on the second floor still didn't close properly, and that the audio for her intercom was barely audible. Landlord's architect had submitted a statement finding that the elevator and stairwell conditions had been corrected. This was confirmed by DHCR inspection. The DHCR's inspector also found that the intercom audio in tenant's apartment was low, but the DRA had advised tenant to file a separate complaint based on a reduction of individual apartment services. This was the proper remedy.

Davis: DHCR Adm. Rev. Docket No. ZE410003RT (9/23/11) [2-pg. doc.]